Return Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unopened packages within 30 days of the sale date and issue a full refund.

To make a return please email info@babyhaven.com with the following information:

• Full Name
• Order Number
• Shipping Address
• Phone Number
• Email
• Items to be Returned
• Reason for Returning
• Present Condition

We will promptly email you back with a RMA confirmation. You will then be responsible for sending the item(s) back to us within 14 days or your RMA confirmation.

Shipping Your Item(s) Back To Us After You Receive Our RMA

We encourage you to ship your return back to us via a tracked delivery service. We cannot be held responsible for items lost in transit before we receive them. We also highly encourage you to insure your shipment for the full value of your return in case the item is damaged in transit.

If you return an item that is not unopened there will be additional fees such as our original shipping costs as well as possible restocking fees based on the condition of the item(s). Please note that our original shipping costs are almost always more than what was charged to you.

Items That Cannot Be Returned

Some items cannot be returned including items with health restrictions or specialty order items. These items include but are not limited to: diapering accessories, diaper bags, diapers, diaper pails & liners, pregnancy pillows, potty seats, gliders, feeding accessories, bottles, breast pumps, wipes, thermometers, pacifiers, bathing accessories, lotions, powders, fabric, food, formula products, books, personalized items, and specialty furniture.

Cancelling an Order

If you would like to cancel your order please call us as soon as possible for a full refund. Due to the speed of our fulfillment process most orders are shipped within hours of your order confirmation. After an item enters our fulfillment process you will have to return the item under our standard return policy instead of cancelling it.

Defective Items

All defective items will be replaced or repaired based on the warranty policy provided by the manufacturer. We encourage you to contact the manufacturer upon receiving an item that does not work as it should. If you have any problems then please contact us and we will work diligently with the manufacturer to replace or repair your product.

Items Damaged in Transit

All items that arrive damaged from shipping must be reported to us within 5 business days. We will then file a claim with our shipping company and send you a new item promptly. If you would like a refund rather than a replacement you must return the product under our standard return policy.

Wrong Address or Refusal of Delivery

If you provide us with the wrong shipping address, you will be responsible for any additional charges that Babyhaven.com incurs. We will do our best to reroute the package to ensure that you receive it. If for some reason your order cannot be rerouted, it will be your responsibility to try and retrieve the item from the recipient. Any order that is refused at delivery will be subject to our actual shipping charges both ways as well as any other fees that we incur. Actual shipping charges often vary from the price charged on your order.

International Returns

All returns coming from outside of the United States will not be refunded for our original shipping charges. A 10% additional restocking fee will also be applied.

No international returns will be authorized for the following reasons*.

*Reasons include:

• Didn't like design/color
• Found better price
• Accidental order/unauthorized purchase
• Bought by mistake
• No longer needed/wanted
• Wear and tear

Customs Fee/Tax

We are not responsible for any additional customs fee/tax after the order is placed.

Restocking Fee

Some returns may be subjected to a restocking fee. If packages were returned because of personal reasons*, and our warehouse finds damages upon inspection, a 50% restocking fee will be applied to the refund.

*Personal reasons for return include:

• No longer needed/wanted
• Bought by mistake
• Accidental order
• Unauthorized purchase